This is the official grievances and complaints procedure for internal and external stakeholders including those working on behalf of Innovexa Solutions Pvt. Ltd., its clients, members of the public, and any other relevant stakeholder.
 
Any of these stakeholders who believes that there are potential or actual non-conformances with Security Operations Management System (SOMS), or violations of international, national legislation and/or local law, or human rights, can lodge a complaint or file a grievance.
 
The aim is not to just document grievances but deliver a consistent, high-quality and accountable response to all kinds of complaints received by Innovexa Solutions Pvt. Ltd. including identifying root causes, taking corrective and preventive action in a reasonably expeditious manner, evaluating effectiveness criteria and bringing continual improvement.
 
Please contact us for further information on who to file complaint or grievance:
 
Internal and External Complaint and Grievance